Retirement

I am trying to anticipate problems you might find when I am no longer here to answer the phone. I am currently writing directions for dealing with lost, lost and paid, and claimed returned books. The directions are easy; the problem is how to keep track of who paid what if someone comes back for a refund. Stay tuned on those instructions. I need to know from you what directions you need that I may not anticipate. Please think hard and let me know. We are working out procedures here in Technology and before the end of the year, I will let you know the basics, like who to call when certain things happen. There will be other tasks included in those directions too and not everything will be done. Please let me know what I can do to make this transition as painless as possible.